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Avis USA Rental Terms for travel between 01-Apr-2017 and 31-Dec-2019

Age Information
At corporate and participating licensee locations in the U.S., Avis will rent to customers between the ages of 21-24 with a valid credit card and driver’s license.  There is a 27.00 per day underage surcharge for renters 21-24. Additionally, the following restrictions will also apply for renters between the ages of 21-24: Renters of luxury cars, mini-van, 12-passenger vans, specialty cars, full size SUV’s and premium SUV’s will not be permitted.
In New York State, the minimum age to rent is 18 with a $52.00 per day surcharge for renters age 18-20 and a $35 per day surcharge for renters age 21-24. In Michigan the minimum age is 18 with a $41 per day surcharge for renters between the ages of 18-20 and $28 per day surcharge for customers between the ages of 21-24. 
Minimum age and underage surcharges can vary at licensee locations. It is best to check with the reservation team on the minimum age policy and restrictions at the location you are renting from if you are under 25.


Additional Drivers
In all states other than California, Nevada and New York, the charge for additional drivers is $13 per day per additional driver with a maximum charge of $65 per rental per driver. The additional driver fee in New York is $3 per day per additional driver. The additional driver fee in Nevada is $11 per day per additional driver, with a maximum charge of $55. There is no additional driver fee in California. 
At the time of rental the additional driver must:
    • Be at least 25 years of age
    • Present a valid driver’s license
    • Complete and sign an additional driver form
    • Present valid credit identification (acceptable charge card or debit card, or a valid foreign passport and return ticket)

Exception to Standard Requirements
Tour Rates: The minimum age for an additional driver traveling with an inbound tour rate is 21. An inbound tour customer is one who resides outside the U.S., U.S. Virgin Islands, Puerto Rico, and Canada who is renting on a net or gross inbound tour rate.
The following must also be at least 25 years of age but are exempt from the additional driver fee and are not required to complete and sign an additional driver form:
    • Renter’s employer or regular fellow employee while on company business
    • Renter’s spouse or domestic partner
    • Disabled renters who have completed a non-licensed renter form


Payment Options
Avis accepts most major credit cards as credit identification at time of rental including:
    • Avis Charge Card
    • American Express
    • ATT Capital
    • Diners Club International
    • Discover
    • China UnionPay
    • GE Capital
    • JCB
    • MasterCard
    • PHH
    • Sears
    • Visa
At the time of rental we will request an authorization on your charge card for the estimated rental charges. While this hold is in place the funds will not be available for your use. When the rental is over we will process the reversal but the bank may take time to post it back to the account.
Some locations may not accept each of the referenced cards.

Debit Cards
All corporate and participating locations will accept a debit card with a MasterCard or Visa logo at the time of rental if you are at least 25 years of age. *At airport locations you will be required to show proof of a return airline flight that corresponds with your rental. You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you. If we are unable to complete the credit check or if the credit check fails, customer should be prepared to present a major credit card in their own name. 
Debit cards are not acceptable as credit identification at the time of rental for all makes and models identified in the Avis Specialty or Signature Series and for certain other premium vehicles. 
Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate.  These funds will not be available for your use. When the rental is over we will process the reversal but the bank may take time to post it back to your account. 
If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges. 
Avis is not responsible for any returned checks or over-drafts based on this policy.
Positive identification in addition to your driver’s license may be required.
Debit, cash or check cards can be used at the end of rental for payment of rental charges.  
*Exception – A credit/debit card is required for locations in Brownsville, Corpus Christi, Edinburg, Harlingen, Laredo, McAllen, Mission, South Padre Island and Victoria, Texas.  Cash rentals are NOT allowed at the beginning or as payment at the end of the rental.
Prepaid debit or gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.
*Exception Locations - The airports in these cities listed below will not require the return airline ticket or flight itinerary at the time of rental. They will continue to follow the current debit card requirement policy.
State            City                                             
Arkansas        Fort Smith, Texarkana                       
California         Carlsbad, Imperial, Inyokern, Monterey, Redding, San Luis Obispo, Santa Barbara, Santa Maria, Sonoma
County Apt-Santa Rosa   
Colorado           Aspen, Ft. Collins, Grand Junction, Gunnison, Eagle Vail Apt-Gypsum, Yampa Valley Apt-Hayden, Montrose,
Steamboat Springs                          
Hawaii         Hilo, Honolulu, Kahului, Kona, Lihue       
Idaho           Sun Valley Apt-Hailey, Pocatello, Twin Fall
Illinois          Rockford                                   
Michigan         Jackson, Muskegon, Pellston, Oakland County Intl Apt-Waterford          
Montana          Bozeman, Belgrade, Butte, Great Falls, Helena, West Yellowstone                   
Ohio           Youngstown Municipal Apt-Vienna            
Oklahoma           Lawton                                     
Texas              Abilene, Amarillo, Texas Gulf Coast Regional Apt-Angleton, Beaumont, Lubbock, Midland, San Angelo,
Wichita Falls                  
Washington         Tri Cities Apt-Pasco                       
Wyoming            Casper, Cheyenne, Sweetwater County Apt-Rock Springs                               

Taking your vehicle outside the Country
United States: Corporate and participating licensee locations will allow the vehicle to be driven throughout the continental United States without restrictions. Based on availability, one-way rentals may be allowed to some U.S. cities. 
Canada: Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of rental that you plan to drive into Canada so we can provide a Canadian non-resident insurance card (provided at no cost). Based on availability one-way rentals may be allowed to certain Canadian cities.
Mexico:  At participating border cities, corporate account customers are allowed to drive the vehicle into Mexico with certain restrictions. Check with the location for details.


Waiver and Protection Options
Acceptance of Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter. LDW is taxable.
If LDW is not accepted, the customer is financially responsible for the full value of:
    • Accident Damage
    • Glass Damage
    • Stolen items (radio, battery, etc. )
    • Vandalism
    • Theft of the car

In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.
In Illinois, if LDW is not accepted, the customer is financially responsible for the following types of damage, up to a maximum of $16,000 for rentals:
    • Accident damage
    • Glass damage
    • Stolen items (radio, battery, etc.)
    • Vandalism
    • Theft of the car

Canceling LDW
Once LDW has been purchased it must remain on the contract. The customer has the option to return the car and close the rental agreement, however, this could change the rate for the rental agreement, and a different, possibly higher, rate could apply for a new rental.

Customers who rent in New York and purchase LDW in New York can decide to cancel the service at no charge within specific guidelines. 
    • Rental must be 2 days or more
    • The cancellation must be within the first 24 hours of the rental
    • The actual renter must take the car to an Avis location for inspection and must sign a cancellation notice.

Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

Damage to people and their property
Public Liability covers injury or death to a third party (persons outside the Avis vehicle). Property Damage covers damage to property other than the Avis vehicle and the renter’s, driver’s or passenger’s property.
Depending on the location the Avis will provide primary, secondary or no coverage up to the minimum limits required by law in that state.  The Rental Document will state what type of coverage is provided.

Primary Coverage
If the location offers primary coverage then the protection is included in the Avis rate at no additional charge to the customer.

Secondary Coverage
If the location offers secondary coverage, the customer’s personal liability insurance will be used first. The Avis protection will be secondary to any other applicable coverage, up to the state minimums, and will not apply until the renter’s or driver’s insurance, if any, has been exhausted.  Avis will provide primary coverage if the optional Additional Liability Insurance (ALI) is purchased.

No Coverage
At all corporate locations in California and Texas, liability coverage will be the responsibility of the renter/driver in the event of a third party claim for injury, death, or property damage. 
Renters may provide coverage through their own insurance policy or purchase the optional Additional Liability Insurance (ALI).

Third Party Liability
Third party liability protection for bodily injury and property damage provides up to a combined single limit of $1,000,000 for each accident inclusive of any third party liability protection afforded under the Rental Agreement.

Personal Accident Insurance (PAI)
Personal Accident Insurance provides accidental death and medical expense benefits to the renter and all passengers on the Avis car.  The renter is covered for accidental bodily injuries during the entire term of the rental agreement (24 hours a day).  The passengers are covered while in the car and while entering & exiting the car.

Type of State of New York State of Washington All Other States
Coverage Renter Passengers Renter Passengers Renter Passengers
Accidental Death $175,000.00 17500 250000 125000 250000 125000
Medical Coverage for Injuries $3,500.00 3500 10000 10000 2500 2500
Ambulance Service $250.00 250 250 250 250 250


Personal Effects Protection (PEP)
PEP insures the personal belongings accompanying the renter and immediate family members who are traveling with the renter. Items must be for personal use and not used in business. Certain types of personal effects are not covered under this policy, such as motorcycles, boats and motors, currency, coins, deeds, bullion, stamps, securities, tickets or documents.

PEP Benefits
In the state of New York, the maximum coverage per individual is $500 per claim, with a maximum coverage for all individuals of $1,500. At all other corporate locations, the maximum coverage per individual is $600 per claim with a maximum coverage for all individuals of $1800.


Driving License and ID Requirements
A valid driver’s license from the country of residence and an acceptable credit or debit card is required (see the Payment Options section for more information) An International driving permit is also required for licenses  with a non-roman alphabet.
Renters who have indicated a country of residence outside of the United States or Canada will be required to present the following at the time of rental to qualify for the quoted rate:
    • A driver’s license and passport issued outside of the United States or Canada
    • A return airline ticket

Fuel Charges
The vehicle is rented with a full tank of gas and must be returned with a full tank of gas or there will be a charge for refueling. If you have refueled please keep your receipt for verification purposes.
Most locations offer a prepaid gas option to purchase a full tank at market value which allows the customer to return the vehicle without a full tank of gas.  There is no refund for unused gas.
If the vehicle is driven less than 75 miles there is a $13.99 refueling fee unless a gas receipt is presented at the time of return.

If you do not pay cash for any tolls, you automatically opt into our e-Toll service. You agree to pay for all tolls incurred during your rental and all related fees, charges and penalties. Under the e-toll program, once you pass through an electronic toll, you will pay a convenience fee of $3.95 for each day of the entire rental, including any days on which an e-toll is not used, up to a maximum of $19.75 per rental month, plus the incurred tolls at the maximum prevailing rates posted by the toll authority. You can avoid the convenience fee and any other charges by paying the toll in cash or avoiding any cashless toll road or passage. Please be aware of any “cashless toll roads”. Drivers on these roads are not able to pay cash once they have entered these roads. Driving on these roads will opt you into our e-Toll service. E-toll charges and the convenience fee will be billed to the credit/debit card on file with us. The charges may take 4-8 weeks after the rental to be billed to your credit/debit card.

Extended Roadside
Extended Roadside offers fast, dependable rescue service for our renters for a daily charge. It is offered to our customers at time of rental and provides roadside assistance for lost keys and remote entry device lockouts, flat tire service, towing (if the vehicle is inoperable), jump starts and emergency fuel delivery (up to 3 gallons). 
The cost of replacing a key for most vehicles is at least $100. Locksmith charges range by area. In addition to the cost of keys, there is a tow charge or delivery fee that can range from $50 to $250 depending on the distance. By accepting the Extended Roadside Service you won’t have to worry about incurring additional expense for the listed items while on the road.

One Way Rentals 
Based on availability one-way rentals are allowed between cities within the United States.  A one-way fee may apply.

If you want to extend the rental or wish to return the vehicle to a different location please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. You will be advised whether the change is possible and any additional costs when you call.
If you fail to extend your rental you will be charged the prevailing pay at location prices for the extra days as well as a late return administration fee of $10 for each day or part of a day until the vehicle is returned.   
If you return the vehicle to a different location then you agreed to at time of rental your rate could default to a different rate available on the day you return the vehicle and a one way fee will be applied.


Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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